Tracey Support

Questions about tracing, your photos, saved drawings or Tracey Pro? Start here or email us.

Email supportsupport@traceyapp.com
Please include your iPhone model, iOS version and a short description. Do not send passwords, payment-card details or private photos.

Quick answers

The camera does not openOpen iPhone Settings, find Tracey, and allow Camera access. Close and reopen Tracey afterward.

My guide is hard to seeIncrease opacity or guide thickness, simplify the outline, and use bright, even lighting over the paper.

Restore Tracey ProUse Restore Purchases in Tracey while signed into the same Apple Account used for the original purchase.

Cancel a subscriptionOpen iPhone Settings → your name → Subscriptions → Tracey. Deleting the app does not cancel a subscription.

Request a refundApple handles App Store payments and refund requests. Visit reportaproblem.apple.com.

Remove saved artworkDelete individual drawings from My Studio. Removing Tracey from the device clears remaining app-local content.

Privacy and your photos

Your selected photos are processed on your device and are not added to the public reference library. Tracey currently has no user account or cloud artwork storage. Read the Privacy Policy or submit a request through Privacy choices.

Copyright or content concern

Email support@traceyapp.com with the item title, source link, reason for the concern and your contact details. We will review legitimate reports and can remove or restrict content while they are investigated.

Availability

Tracey is preparing to launch in the United States, United Kingdom, Australia and Germany. Support is currently offered in English. German-language support materials may be added before the German storefront launch.